We can’t wait for you to receive your order!

• ​Processing Time:​​ Current order processing in our warehouse takes ​3-5 business days. We are working hard to ship your order as quickly as possible!
• ​Shipment Notification:​​ Once your order ships, you will receive an email with tracking information and delivery notifications. Use this for the most up-to-date status.
• ​Important Note:​​ Worldwide shipping delays are impacting many packages, leading to longer transit times. We sincerely appreciate your patience and support as we navigate these challenging times together.

​Once Shipped - Delivery Expectations:​​

• ​Ground Shipping:​​ Delivery typically takes ​3 to 10 business days​ after shipment leaves our warehouse, depending on your location.
• ​Possible Transit Delays:​​ After departure from our warehouse, orders might experience delays due to carrier safety measures, increased shipping volumes, and staffing issues currently affecting all major carriers.

​Tracking & Carrier Contact:​​
Should you have any questions about your delivery status after receiving your tracking information, please contact the carrier directly using the information below (have your tracking number ready):

• ​UPS:​​ 1-800-742-5877 | http://www.ups.com
• ​USPS:​​ 1-800-275-8777 | http://www.usps.com
• ​FedEx:​​ 1-800-463-3339 | http://www.fedex.com

Unfortunately, as clearly stated during checkout and on our order confirmation emails, orders are processed instantly in our inventory and payment systems to ensure fast shipping. Due to this, cancellation may not be possible.

To check if your order qualifies for cancellation, please contact us immediately at: info@vivacandy.com

If cancellation is unavailable and you decide to return items, you will be responsible for all associated return shipping fees.

Yes! You’ll receive an automated order confirmation email after you place your order. This email will include:

• Your purchased items
• Order total
• Order number

How can I track my order?

Once your order ships, you'll receive a **Shipping Confirmation email** from `info@vivacandy.com` containing your tracking number. Please allow up to 3 business days to receive this email after shipment.

To check your delivery status:
1. Find your tracking number in the Shipping Confirmation
2. Enter it **[HERE]** (or through the carrier's website)

**Important Notes:**

• Tracking numbers take 24-48 hours to activate after shipment
• If your tracking shows *"unavailable"*, your order is still in transit to the local carrier hub
• Delivery timelines vary by destination
• Contact us at info@vivacandy.com for urgent inquiries
  
  Happy Shopping!
  Love from The VIVACANDY™ Team

Currently, each order can only be shipped to one address. For orders requiring multiple destinations:

• **Place separate orders** for each shipping address
• Use our **Saved Addresses** feature to streamline checkout
  
  Need help? Contact us at info@vivacandy.com for assistance.

Address changes are possible **only before your order ships**. Once shipped, we cannot modify the delivery address (as stated in your order confirmation).

**To request an address change:**
1. Contact us immediately at **info@vivacandy.com**
2. Provide your order number + corrected address

**Pro Tip:**

• Always verify your address at checkout
• Include a valid phone number for delivery coordination

We’ll confirm changes via email within 24 hours.

We provide direct air mail services worldwide with Standard and Express shipping. Tracking details will be emailed to you from info@vivacandy.com upon shipment.  

Ground Shipping requires 3-10 business days for delivery (timing varies based on your distance from our warehouses).

Once VIVACANDY ships your package, responsibility transfers to the carrier. Contact them directly if tracking ceases updating.

Note: Post-departure delays may occur due to carrier safety protocols, high volume, and staffing constraints. For delivery status inquiries, contact:  

• ​UPS:​​ 1-800-742-5877 | http://www.ups.com
• ​USPS:​​ 1-800-275-8777 | http://www.usps.com
• ​FedEx:​​ 1-800-463-3339 | http://www.fedex.com

If your package is marked "delivered" but missing:

1. Check with neighbors and household members
2. Verify delivery address accuracy
3. Contact us at info@vivacandy.com within 48 hours if still not located

Carriers may occasionally misdeliver packages despite correct addressing. We'll assist with carrier investigations for unresolved cases.

Please note:

• No weekend delivery
• Orders received after 9:00 AM PT ship the next business day (adds 1 day to delivery timeline)
• Signature required for express/expedited deliveries
• Carriers make 3 delivery attempts before returning packages
• Follow instructions on all delivery notices

For shipping option assistance:

• Email us here
• Use live chat (message button below)

We try our best to ensure you don't have to pay additional import or customs taxes/duties. However, sometimes this is out of our control due to local tax laws.

If you are charged additional taxes/duties at the border, you are responsible for the initial payments imposed by your local tax department. However, please email us about the situation afterward, and we will see if we can find ways to remedy this in your next purchase or by offering you dedicated discount codes.

No! We know customers love sending our products as gifts, so prices only appear on order confirmations—never on packing slips included in shipments.

We understand how frustrating missing packages can be!

Once VIVACANDY ships your order:
1. Responsibility transfers to the carrier
2. Contact them directly if tracking stops updating
3. Check carrier status portals first for live updates

**Potential Delays Note:**
After departure from our warehouse, packages may experience delays due to:
• Safety protocols
• High shipment volumes
• Staffing adjustments

**For delivery inquiries:**
Contact carriers directly (have tracking ready):

• ​UPS:​​ 1-800-742-5877 | http://www.ups.com
• ​USPS:​​ 1-800-275-8777 | http://www.usps.com
• ​FedEx:​​ 1-800-463-3339 | http://www.fedex.com

If your package is marked "delivered" but missing:

1. Check with neighbors and household members
2. Verify delivery address accuracy
3. Contact us at info@vivacandy.com within 48 hours if still not located

Carriers may occasionally misdeliver packages despite correct addressing. We'll assist with carrier investigations for unresolved cases.

**Order Online:**
Shop at www.vivacandy.com for the most convenient experience! You can:

• Browse our full product line anytime
• Create wish lists
• Save your account for faster checkout

→ Simply add items to your cart and proceed to checkout

**Order Accuracy Tip:**
Always review your order before submission. For errors:

1. Contact info@vivacandy.com immediately after ordering
2. Changes are possible only before shipping
3. Already shipped orders cannot be modified

Explore:

• FREE SHIPPING FOR 2+ ITEMS
• BUY 2 GET 10% OFF
• BUY 3 GET 20% OFF

Free shipping excludes:
- International/expedited orders
- Products with handling surcharges
- Oversized item deliveries
- Previously placed orders

Automatically applied at checkout when qualifying.
Not applicable to returns. Terms subject to change.
Express/overnight shipping incurs additional fees.

**Follow us:**
Facebook | Instagram | Email sign-up
*(Be first for special sales/new releases!)*

Only one promo code per order.

All active promotions are listed on our Terms and Conditions page. We don't partner with RetailMeNot or other promo code websites, so codes on those sites are either expired or inactive on www.vivacandy.com.

For valid promotions:

• Follow us on Facebook and Instagram
• Sign up for emails to get first access to sales and new releases
• Only one promo code per order

View our size chart → [CLICK HERE]

For full policy details, CLICK HERE.

We're sorry you didn't receive your return label! Most often, this happens because the email with the label ends up in your spam/junk folder. Please check there first.

If found in spam/junk:
1. Add info@vivacandy.com to your "Safe Senders" list
2. Mark the email as "Not Spam"

Still can't find it? Contact our Customer Experience Team at info@vivacandy.com for assistance.