1. Courier Delivery Time
We provide direct air mail service worldwide from Standard to Express shipping.
Once your order is shipped, you will receive the tracking code and instructions from our email info@vivacandy.com
| Region | Express | Fast | Standard |
| USA | 4-8 Days | 6-10 Days | 8-12 Days |
| EURO | 4-8 Days | 6-10 Days | 8-12 Days |
| CA/MX | 5-8 Days | 6-12 Days | 8-15 Days |
| AUS/NZL | 5-8 Days | 6-12 Days | 8-15 Days |
| ASIA | 5-8 Days | 6-12 Days | 8-15 Days |
| AFR | 6-10 Days | 8-15 Days | 10-20 Days |
| SA | 6-10 Days | 8-15 Days | 10-20 Days |
| OTHERS | 6-10 Days | 8-15 Days | 10-20 Days |
*Time is counted by the working days.
*Get Free Shipping on Orders of 2+ Items.
2. Order Processing Time
General items: We generally process to ship these orders within 1-3 business days. Orders placed during weekends or on holidays will process on the next consecutive business day. If the item you ordered is out of stock, we will email you the best available option.
Handmade items: To ensure each handmade product's quality and the materials' freshness, we reserve up to 2 weeks for every artisan. Please expect up to two weeks of production and processing time before shipping.
* All Express orders will be prioritized for production, which usually only takes 1-3 working days before shipping.
RETURN
① Please check if the product is damaged after receiving the package.
② If the product packaging is not damaged, we can provide a fast return and refund service. For specifically related matters, please get in touch with us at info@vivacandy.com
