1. Courier Delivery Time
We provide direct air mail service worldwide from Standard to Express shipping.
Once your order is shipped, you will receive the tracking code and instructions from our email info@vivacandy.com
| Region | Express | Fast | Standard |
| USA | 4-8 Days | 6-10 Days | 8-12 Days |
| EURO | 4-8 Days | 6-10 Days | 8-12 Days |
| CA/MX | 5-8 Days | 6-12 Days | 8-15 Days |
| AUS/NZL | 5-8 Days | 6-12 Days | 8-15 Days |
| ASIA | 5-8 Days | 6-12 Days | 8-15 Days |
| AFR | 6-10 Days | 8-15 Days | 10-20 Days |
| SA | 6-10 Days | 8-15 Days | 10-20 Days |
| OTHERS | 6-10 Days | 8-15 Days | 10-20 Days |
*Time is counted by the working days.
*Get Free Shipping on Orders of 2+ Items.
2. Order Processing Time
General items: We generally process to ship these orders within 1-5 business days. Orders placed during weekends or on holidays will process on the next consecutive business day. If the item you ordered is out of stock, we will email you the best available option.
Handmade items: To ensure each handmade product's quality and the materials' freshness, we reserve up to 2 weeks for every artisan. Please expect up to two weeks of production and processing time before shipping.
* All Express orders will be prioritized for production, which usually only takes 1-5 working days before shipping.
RETURN
① Please check if the product is damaged after receiving the package.
② If the product packaging is not damaged, we can provide a fast return and refund service. For specifically related matters, please get in touch with us at info@vivacandy.com
We can’t wait for you to receive your order!
- Processing Time: Current order processing in our warehouse takes 3-7 business days. We are working hard to ship your order as quickly as possible!
- Shipment Notification: Once your order ships, you will receive an email with tracking information and delivery notifications. Use this for the most up-to-date status.
- Important Note: Worldwide shipping delays are impacting many packages, leading to longer transit times. We sincerely appreciate your patience and support as we navigate these challenging times together.
Once Shipped - Delivery Expectations:
- Ground Shipping: Delivery typically takes 3 to 10 business days after shipment leaves our warehouse, depending on your location.
- Possible Transit Delays: After departure from our warehouse, orders might experience delays due to carrier safety measures, increased shipping volumes, and staffing issues currently affecting all major carriers.
