At VIVACANDY, we are committed to delivering exceptional customer service to every customer.
To help you receive support as efficiently as possible, we've prepared these guidelines:
If your question isn't covered in our FAQs, please leave your details in the chat. We'll respond via email within 1-3 business days.
For the fastest resolution, contact us at: info@vivacandy.com
✓ Always include your order number
✓ Use personal email addresses (school/work accounts may block our replies)
If you haven't received a response within 3 business days:
① Resend your email (original may not have been delivered)
② Check your spam/junk folder thoroughly
Social Medias
Instagram @vivacandyofficial
Facebook @vivacandy
Pinterest @vivacandy
TikTok @vivacandyshop
Company Address
VIVACANDY Limited
115 S Topanga Canyon Blvd, Topanga, CA 90290
Tel:+1 252-524-3048
We will respond within 1-3 working days. The average response time is 24 hours.
Wholesale
If you have questions regarding wholesale, please contact us at info@vivacandy.com
Warm Tips
In extreme weather and peak shipping season, the delivery time will be delayed to varying degrees in different countries. lfyou have any problems with logistics, please feel free to contact us, and we will solve them properly for you.
We hope that these auidelines will assist you in aetting the support you need as auickly and efficiently as possible. Thankyou for choosing VIVACANDY, and we look forward to serving you!
Love from The VIVACANDY Team
